www.vapeeuphoria.com (hereinafter referred to as "we", "us", "our company" or "AU-Vape") respects the privacy rights of any person who uses our company's web pages and mobile applications, participates in AU-Vape's activities, or registers to use AU-Vape's services or online content, including but not limited to the products and services of our partners (hereinafter referred to as the "Services"). We will ensure that the personal data collected, transmitted, stored, and used will be processed in compliance with the requirements of the applicable privacy laws and regulations (hereinafter referred to as the "Ordinance"). By providing personal information to us, you are deemed to agree to this privacy policy. The term "personal data" has the meaning as explained in the Ordinance.
Purpose and Use of Personal Data Collected
You do not need to provide any personal information to browse or use this website and mobile application. When you participate in AU-Vape activities or register to use our services or online content, we will collect your personal information to provide you with services. You may refuse to provide us with personal data, but in this case, we may not be able to provide you with services. By providing your personal information, you agree to our use of your personal information in accordance with this Privacy Policy Statement.
The personal information collected by AU-Vape from you may be used for the following purposes (including but not limited to):
- Identify you and any accounts you open.
- Provide services to you.
- Verify identity and/or conduct credit checks.
- Process applications and updates for partner products and services on your behalf, including but not limited to insurance and financial products.
- Handle insurance claims for partners’ products and services on your behalf.
- Handle service-related payment instructions or collect outstanding debts for you.
- Store your personal information on this website so that you do not need to re-enter relevant information every time you purchase a product or update an insurance product.
- Process, bill, and fulfill orders.
- Direct marketing of our services (see “Direct Marketing” section for details).
- Directly promote the products and services of our business partners (see the “Direct Marketing” section for details).
- Design the services you need.
- Conduct market research, statistical analysis, and behavioral analysis.
- Conduct program ratings survey and analysis.
- Conduct customer data analysis and analyze your shopping preferences.
- Allow you to choose to participate in interactive features of the services we provide you, including identifying your friends and communicating with them and sharing your shopping experience.
- Recommend to you our services or products or services that interest you.
- Design our website and content to suit your specific preferences.
- Provide you with customer service.
- Handle your complaints and account inquiries, claims, and/or litigation against the company or any party.
- Prevent and deter fraud.
- Audit purposes.
- Make disclosures as required by applicable laws, rules, and regulations.
- Any other purpose directly related to the original purpose for which the personal data was collected.
Categories of Personal Data Collected
Personal data collected by AU-Vape may include (including but not limited to):
- Your personal information and contact information, such as name, gender, date of birth, ID number, phone number, social media links, email address, residential address, mailing address, and/or billing address;
- Your business information, such as company name and job title;
- Your account information, such as the first and last 4 digits of your credit card account number or user account number;
- Your family income and personal interests; and
- Your computer or mobile device IP address, real-time location information, browser settings, browsing history, and/or other Internet record information; and
- Phone numbers and email addresses contained in your phone book (when you use the interactive features of the services we provide you). We will notify you when you accept our services. When you provide data to us, you confirm that consent has been obtained from the contact in the phone book.
Confidentiality, Disclosure, and Security of Personal Data
Unless you obtain your written consent, AU-Vape will not trade your personal information and contact information for profit. The personal information AU-Vape collects and holds about you will be treated confidentially; however, if it is necessary to perform legal responsibilities in accordance with the provisions or requirements of the law, or to provide you with services, or to perform the original purpose of collecting personal information or a directly related purpose, the Company may disclose such information to the following persons (whether they are in Hong Kong or outside Hong Kong):
- Courts of competent jurisdiction, law enforcement agencies, or other government statutory or regulatory departments, agencies, or organizations.
- The Company’s affiliated companies, partners, sellers, contractors, agents, or other service providers involved in service sales and marketing or administration, or providing goods/services.
- The company's partners including but not limited to insurance companies, which can evaluate and process insurance product applications, renewal applications, insurance claims, and settlements, provide insurance services, and/or handle inquiries or complaints.
- Any other person who has a duty of confidentiality to the Company, including group members, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have promised to keep such information confidential.
- Banks, financial institutions, insurance companies, credit card issuers, or debt collection service companies.
Any questions, comments, suggestions, or information, other than personal information, sent by you or posted on our website or any part of the website will be deemed to have been voluntarily provided to the Company in the form of non-confidential and non-proprietary information. We have the right to use, copy, disclose, transmit, publish, and/or publish such information in other places at our own discretion, including but not limited to providing such information for the development and promotion of services and to meet customer needs to any contact company.
AU-Vape will make all reasonable efforts to ensure that all personal information held by AU-Vape is stored in a reliable, secure, and secure place. We will endeavor to keep all personal data collected confidential. However, please understand that we cannot guarantee the security of transmitted data.
If you purchase insurance products or other products or services from our partners, your personal information will be transferred to the partner and your personal information will be used, processed, and retained in accordance with the partner's privacy policy. This is beyond our control. Please refer to the partner's privacy policy for details.
Transfer of Personal Data Outside Hong Kong
If operationally necessary, the Company will transfer personal data to places outside the Hong Kong Special Administrative Region to achieve the purpose for which such data was collected, or for purposes directly related to it. Any relevant data transfer will comply with the regulations and restrictions of the regulations.
Storage of Personal Data
If you choose or provide a user identification code, password, or any other information as part of security procedures, you must treat such information as confidential. You must not disclose it to any third party. If your mobile phone number is used for account login, you should ensure that it is updated promptly by logging into your account in "Account Information" when your mobile phone number is changed or returned to the mobile telecommunications operator. This is important to ensure that your account information is not accessed by a third party who may have gained access to the mobile phone number you have surrendered. You are responsible for protecting your account in this particular manner. We assume no responsibility for this.
Unless legal requirements require AU-Vape to retain your personal data for a specific period, AU-Vape will only retain the personal data until the original purpose for which the personal data was collected is achieved or is directly related to it.
Direct Marketing
AU-Vape may use the personal information collected from you to send messages, offers, promotions, and market quotations. In this regard, the company needs to obtain your consent. We may contact you via email, mobile app notifications, social media links, text/image/video messages, or mail. The Company holds your name, contact address, social media links, product and service portfolio information, transaction patterns, and behavior, browsing history, program viewing habits, and personal interests. The Company may use the relevant information for direct marketing of our services, and the following products and services of our business partners, or products or service categories of AU-Vape merchants, include but are not limited to food and beverages, groceries, household products, personal care and health care, skin care and cosmetics, maternal and child products, pet products, products or services that may be of interest to you include electronic appliances, home furnishings, food, drink, sports and travel, toys and books, telecommunications, media and entertainment, fashion, insurance and financial product categories.
If you do not wish to receive any direct marketing communications from us and our partners, you can update your preferences at any time through your registered account or the unsubscribe link provided by us. Upon receipt of your notice, we will stop using your personal data for direct marketing purposes and will not charge you for this purpose.
Use of Cookies
A "cookie" file is a small text file that is stored on your computer (or other electronic device) when you enter our website and mobile applications. We use "cookies" on this website to:
- Identify you when you browse this website and mobile application.
- Obtain information about your preferences, browsing and viewing behavior, online activities, and internet usage.
- Continuously track the items stored in your shopping basket to help you through the checkout process.
- Conduct research and statistical analysis to help us improve our services and better understand our visitors and their requirements and interests.
- Provide advertising tailored to your personal interests and more effectively conduct promotional and advertising programs for us, our business partners, and advertisers.
- Make your online activities more efficient and provide a better experience.
- Make security measures tighter.
The information we obtain using "cookie" files may not contain your personal information. Although we may obtain information from your computer or other electronic device (such as IP address, browser settings, browsing history, and/or other Internet log information), it may not be able to identify you. Because non-personal data is mixed with personal data, we treat the data as personal data for the purposes of our privacy policy. Under certain circumstances, we may collect your personal information, but it must be provided voluntarily by you by completing an online form, or when you purchase goods or use services on our web pages and mobile applications.
If you do not allow the use of "cookies" files, you can make adjustments on your Internet browser and electronic device. If you disable cookies, you acknowledge that you may not be able to use certain features of our web pages and mobile applications.
Connect the Web
This privacy policy statement applies only to our website and mobile applications. Our web pages and mobile applications may contain links to other websites and web pages. Whenever you activate any of these connection URLs, such as clicking on the connection section of any advertiser, you have left our website and mobile application; and after you leave our website and mobile application, any personal information or any other information provided to any other organization is not within the control of the Company. Browsing or using other websites is at your own risk.
Access and Correction of Personal Data
If you have any questions about AU-Vape's privacy policy or intend to access or correct your personal information, you can notify us by email at:
[email protected]
To: Privacy Officer
In accordance with the regulations, AU-Vape reserves the right to charge you reasonable fees for relevant data access requests.
In any case, if there is any conflict or inconsistency between the Chinese and English versions, the English version shall prevail.
This privacy policy will be reviewed regularly and updated on the website.
