Relx Devices Guidelings For Troubleshooting

Cannot Use:

• Check Battery Level: Ensure the device is fully charged. When plugged into the charger, observe if the charging indicator light is on.
• Child Lock Function: Verify if the device's child lock function is enabled. If it is, follow the instructions in the manual to disable the child lock.
• Pod Installation: Confirm that the pod is correctly installed in the device. Check if the pod aligns properly with the device's connection part and listen for a "click" indicating it has been securely inserted into the slot.
• Clean Connections: Clean the device's interfaces and connection parts to ensure there is no dust, debris, or liquid affecting the contact. Use a cotton swab to gently wipe the connections clean.
• Battery Status: Check if the battery is depleted. If the device has not been charged for a long time or is used frequently, the battery may need to be replaced or recharged.
• Pod Inspection: Ensure the pod is undamaged. Check the appearance of the pod to ensure it is intact without any leaks or visible damage.
  
  
  

Strange Taste or Weak Vapor:

• Check Pod: First, check if the pod is empty. If it is, replace it with a new pod. Ensure the pod is not expired and matches the device's model and specifications.
• Clean the Device: Clean the device's interfaces and connection parts to ensure there is no dust, dirt, or other impurities affecting the heating effect. Use a cotton swab to gently wipe the heating element and connections to ensure good contact.
• Inspect Device Status: Ensure the device is in normal working condition. Check for any abnormal indicator lights or sounds, and verify if it heats up properly. If you notice any issues with the device, promptly contact customer service or the device manufacturer for repair or replacement.